Smartbox is a personal, smart parcel locker designed for individual households. It offers a secure and convenient way to receive, store, and even return deliveries right at your doorstep, ensuring a seamless delivery experience.
When a courier delivers a package, they use a unique link to scan the QR code on your Smartbox. This action generates a one-time PIN code, allowing them to unlock the box and securely deposit the parcel. Once the delivery is complete, you’ll receive an instant notification on your mobile app.
Smartbox features a robust, battery-powered locking system and is made of galvanized steel to protect your packages from theft, weather, or damage. Only authorized couriers and the Smartbox owner can access it, using secure one-time PIN codes for each delivery.
No, Smartbox operates independently using a battery-powered locking system. It does not rely on electricity or an internet connection, ensuring reliable functionality even during power outages or in areas without network coverage.
To retrieve your parcels, simply use your personal PIN code on the lock on the side door. The Smartbox will unlock, allowing you to collect your items securely.
If you forget your personal PIN, contact our support team for assistance in resetting it.
Yes, Smartbox operates on a subscription model, offering flexible plans to suit your needs:
No, installation costs are included in your subscription, regardless of the plan you choose. There are no hidden fees for setting up your Smartbox.
If the Smartbox is full, the courier will contact you to arrange an alternative delivery method. To prevent this, Smartbox sends notifications after each delivery, reminding you to empty your box in time for future deliveries.
Smartbox is designed to accommodate most standard package sizes. Oversized parcels, however, may require alternative delivery arrangements, which the courier will coordinate with you.
No, the QR code and one-time PIN are secure and expire immediately after each delivery. This ensures that access is strictly controlled for every transaction.
Smartbox can handle multiple deliveries seamlessly by generating unique access codes for each package. Once a package is retrieved, the box is available for the next delivery.
Currently, Smartbox does not support COD parcels. For such deliveries, the courier will contact you directly to arrange an alternative delivery method.
Smartbox is professionally installed at your property, typically near your front door. Our expert team handles the entire setup to ensure optimal functionality and convenience.
Yes! Smartbox makes it simple to send back packages to e-commerce platforms or service providers, streamlining the return process.
Yes, Smartbox can be uninstalled and reinstalled at your new home. Additional charges may apply for the reinstallation process.
To make your Smartbox easily identifiable, it has clear signage with your National Address. You can also link GPS coordinates to your Smartbox address via the mobile app to assist couriers.
Yes, seasonal promotions and discounts may be available. Be sure to check the Smartbox website or app for the latest updates and offers.
Currently, Smartbox is optimized for villas and individual households. However, we are exploring shared and pooled models for apartment complexes and neighborhoods in future updates.