Privacy Policy for SmartBox

Introduction

SmartBox is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use the SmartBox service. By accessing or using the SmartBox service, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

We collect the following data when you register or use our service:

• Name, address, email, and phone number.
• Payment details for subscription and transactions.

1.2 Operational Data

Data collected during service usage, including:

• Access history and timestamps.
• PIN codes generated for accessing the SmartBox.
• Feedback provided about the SmartBox service.

1.3 Technical Data

• Device identifiers and browser types.
• IP addresses and geolocation (where applicable).
• Cookies and similar technologies for service improvement.

2. How We Use Your Information

Service Delivery: To facilitate deliveries, manage your SmartBox account, and generate secure access codes.

Customer Support: To respond to inquiries, resolve issues, and improve user experience.

Service Enhancements: To analyze usage trends, improve system performance, and introduce new features.

Legal Compliance: To adhere to regulatory obligations and mitigate fraudulent activities.

3. Sharing and Disclosure

We may share information with:

• Couriers: To ensure successful package deliveries.
• Service Providers: For maintenance, payment processing, and other operational needs.
• Authorities: Where required by law or to protect user safety.

4. Data Retention

We retain personal data for as long as it is needed to provide services and comply with legal obligations. Once your account is terminated, we will delete or anonymize your information unless otherwise required by law.

5. Your Rights

As a user, you have the right to:

• Access, update, or delete your personal data.
• Request a copy of your data in a portable format.
• Object to data processing or withdraw consent.

To exercise these rights, contact us at info@smartboxsa.com.

6. Security Measures

We prioritize data security and implement:

• Encryption to protect sensitive data.
• Secure storage solutions with restricted access.
• Regular audits to identify and address vulnerabilities.

7. Cookies and Tracking Technologies

SmartBox uses cookies to:

• Store user preferences for seamless operation.
• Collect analytics to optimize the service.

You can control cookies through your browser settings.

8. Policy Updates

This policy may be updated periodically to reflect changes in our services or regulations. Notice of significant changes will be provided through email or app notifications. Please review this policy regularly.